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ACES Quality Management

Mortgage defects stabilize as lenders face quality control issues

ACES Quality Management, Artificial Intelligence, HWmember, LendingLife, Loan buybacks, Mortgage, Origination, quality control, Technology, Underwriting /

Mortgage lenders are seeing loan defects stabilize after several volatile years, but shifts in interest rates and loan volumes continue to expose weaknesses in quality control (QC), according to ACES Quality Management CEO Trevor Gauthier and chief operating officer Phil McCall. In an interview with HousingWire, Gauthier and McCall highlighted staffing cuts, refinance surges and […]

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ACES Quality Management acquires BaseCap Analytics

ACES Quality Management, Basecap, HWmember, Mergers and Acquisitions, Mortgage, quality control, Technology /

ACES Quality Management, a provider of enterprise quality management and control software for the financial services industry, announced on Tuesday its acquisition of data quality platform BaseCap Analytics. The acquisition, which involves integrating the BaseCap platform, allows ACES to expand its platform to include enterprise-wide data quality automation, advanced data validation and more intelligent quality

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The future of QC: AI, innovation and the human element

ACES Quality Management, Mortgage, Opinion, Regulatory, Sponsored, Technology /

As lenders look to modernize their quality control operations, many are exploring the potential of artificial intelligence to streamline processes, improve loan quality and reduce risk. In this executive conversation, HousingWire spoke with Trevor Gauthier, CEO of ACES Quality Management, about how QC has evolved over time, how AI is reshaping expectations and what lenders

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Income eligibility defects drive mortgage quality decline

ACES Quality Management, Appraisals, HWmember, Income verification, LendingLife, Mortgage, Origination, quality control, Underwriting /

Loan quality risks amid ongoing mortgage market challenges are continuing to emerge, according to the newest QC Industry Trends Report from ACES Quality Management, which tracks post-closing quality control data from its platform. The overall critical defect rate in the first quarter of 2025 climbed to 1.31%, ending two straight quarters of improvement and up

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QC risks are shifting: Fraud, insurance, and compliance take center stage

ACES Quality Management, Legal, Mortgage, Mortgage Fraud, Sponsored /

Traditional QC risks are declining, but lenders now face mounting exposures in fraud, insurance gaps and compliance volatility. The mortgage industry’s quality control risk landscape is shifting dramatically. Traditional defect categories such as income and employment and credit are seeing historic declines, while once-marginal issues like insurance gaps and fraud are now taking center stage.

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Mortgage defects saw a dramatic decline in 2024

ACES Quality Management, HWmember, Mortgage, quality control, Regulatory, Underwriting /

The national critical defect rate for mortgages fell to 1.16% in the fourth quarter of 2024. That marked the second-lowest level on record, according to a report released Thursday by ACES Quality Management. For the entire calendar year of 2024, the average critical defect rate was 1.52%, down 9.52% from 2023. Post-closing quality control data

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