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Contributors

The great paradox of property management: Why efficiency isn’t enough

Contributors, Housing Market, HWmember, Opinion, Property Management, Real Estate /

There’s a silent struggle unfolding across the real estate industry. Property managers are pushing harder than ever for operational efficiency, yet a nagging question remains: why isn’t this translating into true performance? What’s going on, and why are so many falling short? The culprit, I believe, is the “efficiency trap.” It’s an intense, often myopic, […]

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An end to pandemic-era loss mitigation provisions is not a return to norms

Contributors, HWmember, Loss Mitigation, Mortgage, Opinion /

Servicers have known the loss mitigation waterfalls enacted during the COVID-19 pandemic were eventually going to change. But a recent acceleration of the new governance has left the industry with only six months to make critical adjustments to loss mitigation workflows. When the U.S. Department of Housing and Urban Development (HUD) issued a Mortgagee Letter

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How lenders can win loyalty by owning the whole home journey 

Contributors, HWmember, Lenders, Mortgage, Opinion, Origination /

Mortgage lending has shifted into an experience economy. Interest rates dominate conversations, yet only 29% of borrowers who complete a rate-and-term refinance stay with their current servicer, according to ICE Mortgage Technology’s July 2024 Mortgage Monitor report.   Borrowers remember how they were treated long after they close their loan and that statistic signals a gap

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Why homeowners should focus on blended debt rates and total mortgage costs

Contributors, HWmember, Mortgage, Mortgage Rates, Opinion, Origination /

In mortgage lending, there’s no shortage of conversation around interest rates and closing costs. But beneath that surface-level focus lies a missed opportunity—one that could dramatically improve the financial well-being of millions of homeowners. It’s the opportunity to help borrowers optimize their blended debt rate and strategically reduce their total mortgage cost over time. Most

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Investing in real estate taught this coach what makes a real estate agent great

Agent, Contributors, HWmember, Opinion, Real Estate, Real Estate Agents, Real Estate Branding, Real Estate Investing, Residential Real Estate /

Most people know me as a real estate speaker and coach. I’ve trained hundreds of thousands of agents across the country on how to list, sell, and serve at the highest level. But here’s something most don’t know: I’m also an active real estate investor. I buy between six and 10 properties a year. That

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Bridging the gap: How intergenerational living is combating senior isolation and the housing crisis

Contributors, Housing Crisis, Housing Market, HWmember, Opinion, Real Estate /

The United States faces a pressing dual challenge: an aging population at risk of social isolation and a housing market that has struggled to keep pace with evolving care needs. Traditional senior housing models often separate rather than connect, leaving many older adults without meaningful community and compounding the emotional toll of aging. At the

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One overlooked pitfall of owning a home that  – with your intervention – can cultivate clients for life

Agent, Brokerage, Contributors, HWmember, Opinion, Property Tax, Real Estate /

What’s one thing most homeowners would say no one told them about buying a home? If you said how quickly property taxes can go up, you’re not lying—and let me give you a tip to help you save them thousands. But first, last night, some of my MBA Accounting students graciously volunteered with me to

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If your tech stack isn’t fully optimized, you’re at a major disadvantage in a tumultuous market

Artificial Intelligence, Contributors, HWmember, Opinion, Technology /

There is nothing more excruciating to a title agency owner than the uncertainty engendered by a chaotic and unpredictable economic environment. Welcome to 2025, where continued economic volatility and the prospect of a recession continue to exert their impact on real estate markets. On the upside, employment numbers have remained steady, and housing inventory has

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From order-taker to ally: Reinventing customer success in mortgage tech

Contributors, HWmember, Mortgage, Opinion, Origination, Real Estate Technology, Technology /

Our industry stands at a critical crossroads in the rapidly evolving mortgage technology landscape. For decades, customer service teams have been relegated to roles as reactive problem solvers and order-takers who simply put out fires as they arise. Still, the future of mortgage technology demands a radical reimagining of what customer success truly means. With

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Talking the talk: Real estate’s communication makeover

Brokerage, Clear Cooperation, Commission Lawsuit, Contributors, HWmember, Opinion, Real Estate /

Change in real estate is constant. However, 2024 and 2025 haven’t just been about change; they’ve been about disruption. From commission lawsuits to housing market volatility, shifting consumer expectations, and the evolution of buyer representation, our industry has been tested at every level. The difference between firms that thrive and those that stall isn’t just

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