MARKETING TO BORROWERS

Mortgage rates likely to remain stable for the rest of 2025

Mortgage rates rose again this week after the federal government shutdown ended, giving investors access to economic data to guide their decisions.   Industry pundits and prognosticators today largely believe that, at least through the rest of 2025, nothing in the data is likely to move mortgage rates much. Even though it was compiled before […]

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Homebuyer activity climbs despite minor rate uptick

Mortgage rates rose by 2 basis points this week, but did not impact home purchase activity during the period, Freddie Mac said. “Rates for the 30-year and the 15-year fixed-rate mortgage essentially remained flat this week, but we did see purchase activity increase, which is encouraging,” said Sam Khater, Freddie Mac’s chief economist. Right now,

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Credit washing rose nearly 700% over 2 years: Transunion

While there are legitimate means to allow consumers to boost their credit scores, others – not just individuals but also industrial or institutional actors – engage in a practice known as credit washing. The practice takes advantage of something people are allowed to do: challenge erroneous information on their credit reports. But in credit washing,

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Amerisave hit with new TCPA class action suit

Amerisave Mortgage faces a new class action lawsuit that alleges it violated the Telephone Consumer Protection Act after it attempted to contact an individual on the Do Not Call registry.   In documents filed in federal court in the Northern District of Georgia late last month, attorneys for plaintiff Erin Wilson noted she had listed her

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Citi tops J.D. Power mortgage satisfaction rankings

A change in mindset, away from the transactional and more towards creating relationships has led to higher customer satisfaction scores, improved trust and increased levels of brand loyalty, the latest J.D. Power survey found. But in what can be termed as a surprise in the results, Citi had the highest score in the 2025 U.S.

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Mortgage insurers have strong 3Q for new policies written

New insurance written at the nation’s six active private mortgage insurers continued to run ahead of last year’s pace during the third quarter, with the market share gap widening between the top and bottom. For the quarter, the MIs wrote $84.3 billion of new policies, compared with $81.2 billion three months prior and $82.5 billion

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UWM posts best production quarter in four years

UWM Holdings had its strongest production quarter since the pandemic-fueled 2021, beating its own guidance, taking advantage of a brief window where rates fell in September. “Although I don’t know if you guys recognize it, but it was a dominant, dominant quarter,” Mat Ishbia, chairman, CEO and president said on the earnings call. The company

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Remax resets mortgage strategy under new division leader

In the time since Vic Lombardo became president of mortgage services at Remax Holdings over two months ago, the company has “taken a new view of the mortgage opportunity,” Eric Carlson, CEO, said in the third quarter earnings call. Among the units under Lombardo’s purview are Motto Mortgage, which offers mortgage broker franchises, and Wemlo,

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Zillow’s mortgage revenue up 36% on purchase volume growth

Zillow Group posted $10 million in net income in the third quarter, turning around a $20 million loss from the year ago period, as its mortgage revenue rose 36% during the time frame. The growth in its mortgage line, which includes both Zillow Home Loans and the marketplace where consumers can search for rates, was

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Rocket tops customer ratings but industry sees overall drop

Consumer satisfaction with their mortgage lender lags their opinions on the life, health and property and casualty insurers they do business with, with year-over-year scores for the industry falling. The American Customer Satisfaction Index 2025 Insurance and Mortgage Lenders Study gives the real estate finance business a score of 74, down 1% from a year

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