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Mortgage Servicing

Uncovering the hidden costs of investor reporting in mortgage servicing

Contributors, HWmember, Mortgage, Mortgage Servicing, Opinion, Servicing /

Cost optimization is key to creating success in the world of mortgage servicing. Mortgage servicers have dedicated significant resources in pursuit of optimized processes and prices, as every fraction of the cent saved contributes to the bottom line. Servicers are laser-focused on enhancing throughput efficiency, applying advanced technology to automate and streamline every step from […]

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VA mortgage partial claim restoration faces timing challenges

Department of Veterans Affairs, Foreclosure, HWmember, LendingLife, Mortgage, Mortgage Servicing, Regulatory, Servicing, Trump administration, U.S. Department of Veterans Affairs, Veterans /

While the mortgage industry has applauded the Trump administration’s push to restore a partial claim option for U.S. Department of Veterans Affairs (VA) loans, many experts warn it may arrive too late to help thousands of struggling borrowers. The program could prevent many defaults and foreclosures, but the implementation timeline is critical, they added. In statement

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Planet Financial posts 64% annual growth in residential originations

Correspondent Lending, HWmember, LendingLife, Mortgage, Mortgage Servicing, MSRs, Origination, Planet Home Lending, Retail Lending /

Planet Financial Group LLC, the parent of national mortgage lender Planet Home Lending, on Tuesday reported strong growth across its servicing, origination and asset management channels in the second quarter of 2025. The company — which also does business under the name Planet Loan Servicing and asset manager Planet Management Group — grew its total

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Cenlar’s Leslie Peeler on ‘disruptive AI’ for mortgage servicing

AI Summit, AI Summit 2025, Artificial Intelligence, HWmember, Mortgage, Mortgage Servicing, Servicing, Technology /

Artificial intelligence may be known for its speed, but in mortgage servicing, the real opportunity is in reshaping decades-long relationships with homeowners, according to Leslie Peeler, executive vice president and chief operating officer at Cenlar FSB. Speaking at HousingWire’s AI Summit on Tuesday, Peeler told the audience how her time at IBM shaped her view

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Cypress Loan Servicing settles foreclosure case for $2M

Foreclosure, HWmember, Lawsuit, Legal, Massachusetts, Mortgage, Mortgage Servicing, Servicing /

Cypress Loan Servicing has reached a $2 million settlement with the Massachusetts Attorney General’s Office (AGO) over allegations that it violated state foreclosure prevention and consumer protection laws. According to the AGO, Cypress — formerly known as Rushmore Loan Management Services — allegedly put homeowners at unlawful and unnecessary risk of foreclosure by violating Section

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HUD is auctioning off 1,600 HECMs — with more to come

Auction, Government Lending, HECM, HUD, HWmember, Mortgage, Mortgage Servicing, Mutual Mortgage Insurance Fund, Reverse /

The U.S. Department of Housing and Urban Development (HUD) is cleaning up its books and auctioning off roughly $444 million in reverse mortgages on Wednesday to reduce the risk to its Mutual Mortgage Insurance (MMI) Fund. The sale includes about 1,600 Home Equity Conversion Mortgages (HECMs) tied to vacant single-family homes where the borrowers are

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New loan opportunities uncovered: ICE’s innovative approach to integrated borrower engagement

ICE Mortgage Technology, Mortgage, Mortgage Servicing, Origination, Sponsored, Technology /

ICE is rewriting the playbook on how lenders engage with customers across the homeownership journey. Matt Dowd, VP of Product Management at ICE, shares the company’s strategy to unify its origination and servicing solutions, allowing lenders to more easily identify, engage and convert opportunities within their existing portfolios to drive business growth. This integrated approach

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ICE links MSP and Encompass to unlock home equity, refi loans

Encompass, Home Equity, Home equity loans, HWmember, ICE Mortgage Technology, LendingLife, Mortgage, Mortgage Servicing, Refinancing, Technology /

ICE Mortgage Technology’s new integration of its servicing and origination platforms reflects a broader trend in the mortgage industry — offering home equity loans while rates remain high and preparing for refinances as rates begin to decline. The same logic underpins deals such as Rocket Companies’ acquisition of Mr. Cooper Group and Bayview Asset Management’s

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Rithm Capital delays Newrez public listing, eyes M&A opportunities

Earnings, HWmember, LendingLife, Mortgage, Mortgage Servicing, NewRez, Origination, Subservicer /

Rithm Capital, the parent of multichannel mortgage lender Newrez, said it’s not currently moving forward with plans on an initial public offering for the subsidiary as it focuses on supporting the firm’s broader portfolio. Instead, the firm is turning its attention to mergers and acquisitions, even amid macroeconomic uncertainty. “First of all, we spent a

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Customer satisfaction with mortgage servicers is fading

HWmember, J.D. Power, Mortgage, Mortgage Servicing, Servicing /

Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D. Power‘s 2025 U.S. Mortgage Servicer Satisfaction Study, released onThursday. J.D. Power said the gap comes down to communication and service. While 30-year mortgage rates remain high

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