A change in mindset, away from the transactional and more towards creating relationships has led to higher customer satisfaction scores, improved trust and increased levels of brand loyalty, the latest J.D. Power survey found. But in what can be termed as a surprise in the results, Citi had the highest score in the 2025 U.S. […]
Citi tops J.D. Power mortgage satisfaction rankings Read More »
A big year for mergers and acquisitions in the mortgage space has even profitable companies weighing moves as buyers are ponying up premiums. Stratmor Group Senior Partner Garth Graham said the strategic advisory firm is in the process of transactions with profitable companies who in past cycles would’ve stood pat, but are now mulling whether
Why even profitable lenders are thinking about selling Read More »
Bill Pulte said the government-sponsored enterprises will see partnerships emerge as he eyes their money-making potential, while also upping criticism of homebuilders and the Fed chair at a housing conference Friday. In a call with attendees at the Residay 2025 conference in New York, the Federal Housing Finance Agency director pointed at the recent Trump
Pulte suggests new Fannie Mae, Freddie Mac business deals Read More »
Fannie Mae announced updates to underwriting guidelines, including a change that removes mention of a long-standing minimum credit score benchmark. Instead of a minimum score used to address risk, Fannie Mae updated language behind the previous requirement with a minimum credit risk standard based on evaluations made in its Desktop Underwriter system itself. “The minimum
Fannie Mae updates credit score language in DU update Read More »
Agentic AI is moving from hype to real use cases in financial services, and Built is staking its claim in the space. The construction finance tech firm on Tuesday launched Draw Agent, an AI tool designed to speed and simplify construction loan draw reviews, one of the most time-intensive workflows in the lending process.
Built rolls out agentic AI to speed construction loan draws Read More »
Reverse mortgage company Finance of America’s continuing operations took a net loss on a one-time adjustment in the third quarter, but it was profitable on that basis for the year-to-date, unaudited interim results show. The company reported a $29 million in net loss from continuing operations during the third quarter due to home price model
Finance of America reports 3Q loss, nine-month profit Read More »
Innovative technology could be a key determinant of whether servicers have competitive expense controls that are crucial in the current market, according to executives at mortgage fintech Livegage. “Mortgage servicing is hard. There’s a lot of focus on the cost and the margins. It’s not an easy business to be in,” said CEO Anupam Sarwaikar.
How servicers can control costs in a tough market: Livegage Read More »
National direct-to-consumer lender Sage Home Loans is entering into a partnership with leading retail securities trading fintech Robinhood to provide discounted mortgage options to the latter platform’s select users. Through an exclusive agreement, Robinhood’s gold-tier subscribers will be able to apply for mortgage loans through the digital platform’s app or website and take advantage of
Robinhood, Sage Home Loans enter lending partnership Read More »
Brian Vieaux wants every mortgage player to understand the power and potential of MISMO. The new president of the Mortgage Industry Standards Maintenance Organization is a 35-year veteran of home lending, and is excited to give back to the industry by bringing together various stakeholders to implement standards. That includes big issues such as the
How MISMO plans to shape mortgage tech and AI Read More »
Intercontinental Exchange is making more money from its mortgage technology unit, profits executives said should remain steady with new customers offsetting big-name departures. The sprawling financial giant reported $22 million in mortgage technology operating income for the third quarter, trending upward after past losses flipped into the black in the second quarter. On an adjusted
ICE unfazed by big lender exits as it adds more customers Read More »